Work Experience

Technical Writer (Contract to FT), LendingClub Sept 2021–Aug 2023

Authored online product help & release notes for web-based/mobile products, authored/edited company procedures & policies. Owned ongoing monthly documentation review process.

Technical Writer (PT Contract), Microsoft Sept 2021–Jan 2022

Sole Technical Writer responsible for all global English-language end-user & admin content for Microsoft Yammer SaaS product.

Technical Writer (Contract), Kiewit March‒Aug 2020

Sole writer responsible for all documentation deliverables. Authored XML-based end-user product help, Sys Admin guides, & training materials for enterprise SaaS data collection products.

Technical Writer (Contract), CenturyLink April 2017‒April 2019

Authored XML-based end-user online help for an enterprise customer internet-provisioning portal, a CDN portal, & numerous cybersecurity products. Tasked with developing new documentation branding post-merger.

Managing Editor, Mar-July 2016 (Hong Kong)

Managed publication of all content for online environmental magazine. Acted as point of contact for media, clients, & external content providers.

Technical Writer (Contract), Pason Systems Feb 2009–June 2016

Authored XML-based end-user product help for an enterprise data collection/analysis software suite and numerous hardware products. Acted as de facto team lead and “go-to guy” for grammar questions & writing solutions.

Documentation Specialist, Fekete Associates June 2011–Dec 2012

Authored highly technical reference content for oilfield reservoir engineers. Documented procedures & UI features for complex data collection/analysis software suite.

Technical Writer, CyberLink 2002–2006 (Taipei)

Authored/edited customer-facing manuals & online help for multimedia software.

Technical Writer (Freelance), MapQuest/Reebok/Qwest/others 1998–2002 (Boulder)

Authored/edited user manuals, web content, & other documentation for large, internationally-known clients.

Technical Writer, SkyConnect 1997–1998 (Boulder)

Authored/edited user manuals for clients & installation guides for field technicians.

Technical Writer, Twinhead International 1995–1996 (Taipei)

Authored user manuals & online help for notebook computers.

Technical Writer, Ulead Systems 1994–1995 (Taipei)

Authored/edited user manuals & online help for multimedia software programs. Performed short translations between French/German & English.