Professional Experience
For more than three decades, I have helped organizations improve how users discover, understand, and apply information. My experience spans content strategy, information architecture, technical documentation, governance, content operations, release communications, and documentation engineering across telecommunications, aerospace, financial services, enterprise software, and technology organizations.
Core Expertise
- Content Strategy
- Information Architecture
- Technical Documentation
- Documentation Governance
- Content Operations
- UX Writing
- Documentation Engineering
- Knowledge Management
- Structured Content
- Process Improvement
- Release Communications
- Cross-Functional Collaboration
Professional Experience
Bombardier
Technical Writer 3
Montreal, Quebec
2026 – Present
Support documentation quality assurance, publication governance, and lifecycle management activities within a highly regulated aerospace environment.
- Review and validate technical publications against S1000D and ATA 100 standards.
- Support documentation governance and publication quality processes.
- Manage publication workflows and document lifecycle activities across multiple systems.
- Collaborate with engineering and technical experts to maintain content accuracy, consistency, and compliance.
Microsoft
Content Editor / Release Notes Release Manager
Remote
2025 – 2026
Owned the end-to-end publication workflow for Microsoft 365 release communications supporting a global enterprise audience.
- Managed large-scale release-note publishing operations.
- Maintained docs-as-code content using GitHub, Markdown, YAML, and Visual Studio Code.
- Coordinated engineering, product, and operations stakeholders.
- Implemented structured review and quality-assurance processes.
- Published high-volume release communications consumed by millions of Microsoft 365 users worldwide.
Collins Aerospace
Technical Writer
Lenexa, Kansas
2024 – 2025
Served as the sole technical writer supporting multiple aerospace product lines in a highly regulated and safety-sensitive environment.
- Created repair procedures and technical documentation supporting four aerospace product lines.
- Established content intake and delivery processes used across the organization.
- Improved documentation consistency, governance, and compliance readiness.
- Identified documentation issues that could potentially result in significant operational costs and equipment damage.
- Supported FAA compliance initiatives and documentation best practices.
LendingClub
Technical Writer
Remote
2021 – 2023
Combined technical communication, operational documentation, and process improvement to support banking and financial-services initiatives.
- Owned sprint-based documentation updates across multiple projects.
- Became the long-term subject matter expert for several business initiatives.
- Simplified approval workflows affecting more than 850 business documents.
- Reduced executive review effort by approximately 15 hours per month.
- Created administrator, operational, and customer-facing content.
Level 3 Communications / CenturyLink
Technical Writer
Denver, Colorado
2017 – 2019
Led major documentation and information architecture initiatives supporting enterprise telecommunications, CDN, and network-security products.
- Created administrator documentation, online help systems, and API reference content.
- Partnered closely with engineering and UX teams to improve customer-facing experiences.
- Led documentation integration activities following the Level 3–CenturyLink merger.
- Designed content structures supporting a unified customer experience.
- Produced technical communications used by tens of thousands of enterprise customers.
Tools & Technologies
MadCap Flare • GitHub • Azure DevOps • Markdown • HTML • CSS • XML • YAML • Visual Studio Code • Jira • Confluence • SharePoint • Microsoft 365 • Adobe Acrobat • Snagit • Camtasia • Visio • Zendesk • Perforce • Rally
Professional Focus Areas
Content Strategy
Creating scalable content systems, governance processes, and long-term documentation frameworks.
Information Architecture
Designing navigation structures and content models that align with user needs and business goals.
Documentation Engineering
Applying docs-as-code workflows, structured content practices, automation, and modern publishing approaches.
Content Operations
Improving workflows, review cycles, publishing processes, and collaboration across teams.
Let's Connect
Interested in discussing content strategy, information architecture, documentation leadership, content operations, or technical communication?
Please visit my Contact page.